My 14 year old daughter was seen by Fiona MacGregor. She was particular anxious for the visual examination, but Fiona was very personal and directed herself to my daughter (instead of to me as the accompanying parent) which I thought was particular respectful). She managed to convince my daughter to get the examination done there and then; talking about a particular headstrong and nervous teenager, this was quite an achievement. The procedure was short, as described and gave immediate clarity. Overall, the experience was professional, fast and respectful.